by A.J. Coltrane
By “interactive”, I don’t mean the food itself. I mean the guy standing in the drive-through window.
I’ll back up.
I went for fast food this morning to help absorb last night’s beverages. The guy working the window clearly had little desire to be at work at 5:30am, but overall he was professional enough, even though it was obvious he didn’t give a crap. It was a low-key, low-work transaction. For both of us.
Contrast that with the guy who manned the position a few months ago. He was an assistant manager, and he was overbearingly chipper, customer service oriented, and relentlessly upselling. It got to the point where I wouldn’t go for early morning fast food, just because I didn’t want to deal with him at that hour.
It occurred to me as I drove away that I was actually happier with the somewhat sour dude at the window, and that I was more likely to return as a customer just because I could relax.
How much is too much customer service? I know for me, at 5:30am I just want my server to shut up and shovel food my way. Is that so wrong?
Kevin Spacey doing Jon Lovitz:
FlatbreadGarden 